Need Help?

Welcome to the ZMB support page! Our team is dedicated to helping you with any questions or issues you may have. We offer a range of support services, including assistance with ZMB instruments, IT support and image analysis consulting. 

To get quick answers to your questions, please check our how-to section.

This resource provides  a collection of step-by-step how-to guides to make good use of the IT infrastructure at the Center for Microscopy and Image Analysis including how to become a ZMB user, how to use the CORE user account, how to access and save data on the CORE file server, and how to access instruments via the CORE booking system. 

We have also invested a lot in preparing dedicated guides for our instruments and virtual infrastructure. Here, you will find information on how to start and use the microscopes, as well as troubleshooting tips and other helpful resources.

If you need help with a specific instrument, there are several ways to get assistance:

• If you encounter a problem with an instrument, and are unable to use it please call us. Here you can  find the contact information for the person in charge of each instrument.
• If the problem is not urgent or occurs outside working hours, please use our feedback form available at the instrument to report the issue. We will respond as soon as possible. 

If you need further assistance, please contact us using one of the following methods:

• For general inquiries or if you are not a registered user of ZMB, please email us at info@zmb.uzh.ch
• For IT support, please email it@zmb.uzh.ch. In an emergency, please call us at 079 508 65 39.
• For Image analysis consulting, please email imageprocessing@zmb.uzh.ch. To help us provide the best possible support, please outline your image analysis challenge in a few sentences.